Tripolo Platform Rules

The following policies are the Tripolo Policies incorporated by reference into the Tripolo Terms of Service and into the 趣菠萝服务条款 (Tripolo Guide Terms). Each forms an integral part of both agreements.

• Cancellation Policy — refund tiers, cut-off times, and the consequences of cancellation
• Guide Service Disruption Policy — events beyond either party's control that prevent a Guide Service from proceeding
• Order Issue Rules — what constitutes an Order Issue, how claims are made and determined, and how to appeal
• Review Rules — who may submit a review, content standards, and when a review may be removed
• Safety and Conduct Standards — conduct required of Travelers and Guides, requirements concerning minors, emergencies and incident reporting, and the consequences of breach
• Guide Privacy Standards — a Guide's obligations when handling Traveler personal information

The version of each policy in effect when a Reservation is confirmed governs that Reservation. Prior versions are retained for not less than three (3) years and are available on request.